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What is PiPA?

PiPA is the first and only application that uses the capability of the customer's smartphone to automatically drive, in real time, the features and functions of a BroadWorks UC platform without the customer needing to interact with the service. PiPA is an application for iOS and Android that monitors the sensors and software of the phone and dynamically reconfigures BroadWorks in response to these sensors (the customer's activity). PiPA happily runs in the background while you get on with your day.

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Why deploy PiPA?

Service Providers need customers to consume their network. Features are numerous and complex in their management. Self-care portals are rarely used and Hosted UC becomes 'set and forget!'. Using PiPA, Hosted UC services stay relevant as customers automatically use the powerful features every day. When you massively simplify the user experience and combine with the best BroadWorks features, the service comes alive and becomes indispensable. PiPA is transforming the way Hosted UC services are consumed.

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How does PiPA work?

The combination of hardware sensors and software of a smartphone and the power of BroadWorks UC features are called 'PiPA Recipes'. These simple 'Events', like flipping your phone face down trigger a BroadWorks 'Action'. A simple gesture or movement of the phone, the customer's location or proximity or calendar automatically reconfigure powerful combinations of BroadWorks features to maximise the effectiveness and value to the customer. Finally bringing all the amazing BroadWorks UC services to life.

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Cooked up by the BroadSource Team

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